PajamaMania Contact Information

Contacting Pajamamania

Order By Phone:
(Toll free) 24/7 ordering is
available at 800-266-0879.

For Customer Service:
For any customer service related issues, or extensive product questions, you may reach us at 1-866-472-5262
or 859-525-9444.
Customer Service hours are:
M-F 8am - 6pm and
Saturdays from 9am - 1pm.

Security & Privacy

Your information is safe with us

Your privacy is important to us

Return Policy

If for some reason you are not happy with your purchase

Now Free Ground Shipping on Exchanges*!

We will gladly make an exchange or refund within 30 days of purchase as long as the merchandise is not worn and is in new condition. We do not accept returns or exchanges on any lingerie, bath products, or candles. Please email us at info@pajamamania.com for a return authorization number.

* disclaimer: US Destinations Only

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Shipping Information

Please carefully read all shipping information. If you do not find the answer to your question below please direct any questions to info@pajamamania.com.

Before ordering please be aware that UPS does not transport packages over the weekend. This means that you should not count Saturday and Sunday as delivery days. For example a UPS 2nd Day Air package ordered by Noon CST on Thursday, assuming it’s in stock, will ship Thursday and be delivered on Monday NOT on Saturday. Likewise, a Next Day Air shipment ordered on Friday by Noon CST will be delivered on Monday NOT Saturday. For further UPS specific shipping information such as non-shipping holidays and policies please refer to the UPS Customer Service page at: http://www.ups.com/content/us/en/resources/service/index.html

Shipping Info Within The United States
Merchandise will ship via UPS (United Parcel Service http://www.ups.com). You must use a valid street address for the shipping address because UPS will NOT make deliveries to a P.O. Box (Post Office Box). Deliveries commonly take between 5-7 business days (Saturday and Sunday excluded) within the U.S. to reach their destination. Our U.S. ground shipping rates start at $6.85 for single items and increase as the number of items you purchase (items in your shopping cart) increases. Most UPS ground shipments are processed within 24 hours of your order being placed. Many orders are fulfilled the same day, weekends and holidays are not included. For your convenience you will not be charged an additional shipping fee for any backordered items (items temporarily out of stock) that are shipped at a later date.

Air Shipments/UPS Next Day & Second Day Air (within the U.S.)
We make every effort to process all Next Day Air and 2nd Day Air orders received by 1:00 P.M. CST the same day they are received. This does not include weekend or holiday orders. Next Day Air rates begin at $25.00 and 2nd Day Air rates begin at $13.85. Orders to Alaska and Hawaii will be assessed an additional $6.00 processing fee. Rates increase as the number of items you purchase (items in your shopping cart) increases. For your convenience you will not be charged an additional shipping fee for any backordered items (items temporarily out of stock) that are shipped at a later date. These items will not be shipped via air as the initial order was shipped, they will be sent via UPS ground.

International Shipping Information
The cost for shipping is based on the value of your order. For your convenience you will not be charged an additional shipping fee for any backordered items (items temporarily out of stock) that are shipped at a later date. All shipping charges are calculated in US dollars and are subject to change. For large, multiple item orders and oversized products we reserve the right to increase shipping cost based on size and weight of items ordered. For International orders gift boxes may be removed without notice based on size restrictions as multiple gift boxes causes the order to be classified as oversized and therefore cost prohibitive to ship.

We currently ship to the countries listed below. If your country does not appear in the list below please email so that we may obtain the information we will need to process your order. We currently use USPS (United States Postal Service) International Global Priority Mail for all shipments. Current rates begin at $14.00 for one item, and increases at the rate of $4.00 per item ordered. Our chenille and terry cloth robes are subject to a $10.00 surcharge due to their weight.

We currently ship to:
Canada, Great Britain, Netherlands, Belgium, Japan, Germany, Australia, New Zealand, Hong Kong, Switzerland, France and Austria.

Duties and Taxes
There may be duties and taxes imposed on your order which are not reflected in our prices. Please check with your local Customs office to obtain a list of those charges. In addition to this some countries may charge and additional handling fee for delivery within that country.

APO/FPO Shipping
We honor our regular UPS ground rates for all APO/FPO shipments for standard size orders (1-3 items). All larger orders or orders that contain several gift boxes will be assessed a minimum surcharge of $6.00 to cover the additional costs. For APO/FPO orders gift boxes may be removed without notice based on size restrictions as multiple gift boxes causes the order to be classified as oversized and therefore cost prohibitive to ship.