Shipping & Delivery
Please carefully read all shipping information. If you do not find the answer to your question below please direct any questions to firstname.lastname@example.org
Free Shipping on all orders
Free Shipping on all order in the 48 contiguous states.
Please contact customer service at 1-888-277-1144 if you experience any issues with your free shipping.
Shipping Info Within The United States
Merchandise will ship via FedEx (www.fedex.com). You must use a valid street address for the shipping address because FedEx will NOT make deliveries to a P.O. Box (P.O. Boxes will be shipped via US Postal Service). Most FedEx Ground shipments are processed within 24 hours of your order being placed. Many orders are fulfilled the same day, weekends and holidays are not included. For your convenience you will not be charged an additional shipping fee for any backordered items (items temporarily out of stock) that are shipped at a later date.
FedEx does not deliver packages on Sunday and Monday for Home Delivery packages. For example, a order that is shipped on Thursday and it is normally a 2 day transit, will be delivered on Saturday. If it is shipped on Thursday and it is normally a 3 day transit, it will be delivered on Tuesday.
For commercial addresses, FedEx Ground will only deliver Monday-Friday. For example, if it is shipped on Thursday and it is normally a 2 day transit it will be delivered on Monday.
FedEx SmartPost Transit Time:
We use FedEx SmartPost for all Economy/Free Shipping orders. FedEx Ground picks the package up and delivers the package to your local post office hub, then your local post office delivers the package. Transit time varies, but averages between 7-10 business days.
FedEx Ground Transit Time:
Air Shipments/FedEx Standard or Priority Overnight & Second Day Air Shipments (within the U.S.)
Deliveries for Express are Monday-Friday only, unless requested to be delivered on Saturday with an additional $15.00 surcharge. For example a FedEx 2nd Day Air package ordered before 1:00pm EST on Thursday, assuming it's in stock, will ship Thursday and be delivered on Monday NOT on Saturday. Likewise, a Next Day Air shipment ordered on Friday before 1:00pm EST will be delivered on Monday NOT Saturday.
We make every effort to process all Next Day Air and 2nd Day Air orders received by 1:00 P.M. EST the same day they are received. This does not include weekend or holiday orders.
International Shipping Information
We currently use FedEx International Priority or USPS (United States Postal Service) Priority Mail International for all shipments. For your convenience you will not be charged an additional shipping fee for any backordered items (items temporarily out of stock) that are shipped at a later date. All shipping charges are calculated in US dollars and are subject to change. For large, multiple item orders and oversized products we reserve the right to increase shipping cost based on size and weight of items ordered. For International orders gift boxes may be removed without notice based on size restrictions as multiple gift boxes causes the order to be classified as oversized and therefore cost prohibitive to ship.
If you would like a different shipping method to be used for an international shipment, please contact email@example.com before placing the order.
Duties and Taxes
There may be duties and taxes imposed on your order which are not reflected in our prices. Please check with your local Customs office to obtain a list of those charges. In addition to this some countries may charge an additional handling fee for delivery within that country.
We ship APO/FPO through USPS (United States Postal Service) for standard size orders (1-3 items). All larger orders or orders that contain several gift boxes will be assessed a minimum surcharge of $6.00 to cover the additional costs. For APO/FPO orders gift boxes may be removed without notice based on size restrictions as multiple gift boxes causes the order to be classified as oversized and therefore cost prohibitive to ship.